Remote Access Control Support Specialist

Position Closed

$26/hourFull-timeUnited States (Remote)Under 10 applicants

Provide remote technical support for electronic access control systems — credentialing, reader configuration, and troubleshooting for integrators and end users nationwide.

This position is no longer accepting applications.

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Key Responsibilities

Triage support tickets for access control hardware and software issues.
Guide customers through credential enrollment and system configuration.
Document recurring issues and escalate to engineering when needed.
Maintain knowledge base articles for common install scenarios.
Support onboarding for new dealer and integrator partners.

Qualifications

Experience

Technical support or field experience with access control, low-voltage, or security systems preferred.

Skills

Clear troubleshooting process, patience with non-technical users, and strong ticket hygiene.

Requirements

Ability to work rotating coverage during US business hours.

Benefits

Paid training on leading access platforms, remote work, and growth into senior support or implementation roles.